FieldSense
Help with sign-in, supported Plaud device connection, recording upload status, transcripts, or a data request.
Aptly Able support
How can we help?
Email [email protected] with your name, company, the product you use, and a short description of the issue. Do not email passwords, session tokens, or sensitive recording content.
Support by service
CallSense
Help with access, call-review workflows, reporting questions, or service issues.
VoiceDrop
Help with an active outreach program, lead delivery, account questions, or service issues.
Common support questions
I cannot sign in to FieldSense. What should I send?
Email the username or email address associated with the account, your company name, and the exact error message. Do not send your password or session token.
Why is a FieldSense recording not ready to read?
Check that the device appears connected, then review the recording's status in the Transcripts screen. Audio is not submitted for processing until you choose to upload it. If an upload remains incomplete, send the recording date, approximate time, and displayed status—not the recording itself—when contacting support.
How do I request FieldSense data deletion?
Email [email protected] with the subject “FieldSense data deletion.” Identify the account and information involved, but do not send a password or token. We may need to verify your identity. See the FieldSense Privacy Policy for retention and deletion details.
How do I get help with a Plaud hardware problem?
Contact Aptly Able when the issue involves FieldSense pairing or the FieldSense workflow. For purchases, warranty, availability, or manufacturer specifications, use the support resources provided by Plaud.
Where can I ask a sales or general company question?
Use our Contact Us page or email [email protected]. This support page is the best starting point for existing-service questions.