APTLY ABLE · FIELDSENSE

FieldSense Privacy Policy

Effective date: September 23, 2026
Last updated: September 23, 2026

FieldSense is an iOS application operated by Aptly Able, LLC ("we," "us," or "our"). It connects to Plaud recording hardware to sync recordings, generate transcripts, and create meeting records. This policy describes how information is handled when you use FieldSense and its connected services.

1. Information we collect and process

Account information

Your username and password are handled through our authentication service at account.vantedges.com. A session token (JWT) is stored locally in the iOS Keychain to keep you signed in. FieldSense does not store your password on your device.

Audio recordings

Audio is captured on your paired Plaud hardware and synced to your phone over Bluetooth. Recordings are stored locally until uploaded. When you upload a recording for transcription, its audio is sent to Plaud's servers at platform-us.plaud.ai. This means a third party processes the audio, including voices and any personal information spoken in the recording.

Transcripts and meeting records

The resulting transcript and associated recording information, such as its name, duration, and date, are submitted to our CallSense backend at callsense.vantedges.com to create meeting records associated with your account.

Plaud device information and Bluetooth

FieldSense processes your Plaud device's serial number, firmware version, battery level, and storage status to support pairing, syncing, and device management. Device identifiers, including the serial number and firmware version, are sent to Plaud as part of pairing and transcription services.

Bluetooth is used only to communicate with your own paired Plaud device, not to broadcast your recordings or information to unrelated devices. Uploads to Plaud and our backend use an internet connection, separately from Bluetooth.

2. How we use information

• Authenticate your account and maintain your session.
• Connect to your Plaud device and sync recordings.
• Send uploaded audio for transcription and store resulting meeting records.
• Provide the FieldSense service and support its operation.

We may also use de-identified data for employee or sales coaching and for AI/model training and improvement. Before using data for these training purposes, we will de-identify it. This is separate from processing identifiable recordings and transcripts to provide the service. Any consent required for a training use will be obtained before that use.

We do not sell your personal information or use it for advertising. FieldSense does not use advertising SDKs or track you across other companies' apps or websites.

3. Services that process your information

• Plaud: provides the hardware integration and transcription service, processes uploaded audio, and receives device information needed for those services. See Plaud's Privacy Policy for information about Plaud's own practices.
• Aptly Able's connected backend services: account.vantedges.com handles authentication, and callsense.vantedges.com stores meeting records and transcripts associated with your account. These are our connected services, distinct from Plaud's third-party processing.

Uploading audio for transcription requires sharing it with Plaud. This policy does not promise a specific retention period for copies held by Plaud; its handling also depends on the applicable Plaud service terms and policies.

4. Retention and deletion

Local recordings remain on your phone until removed; uploading a recording should not be understood as a promise that every local or server copy is automatically deleted.

We retain account information, recordings in our possession, transcripts, and meeting records for as long as needed to provide the service, support the purposes described in this policy, and meet legal, accounting, or reporting requirements. We do not apply a fixed automatic expiration period. Data may therefore be retained on an ongoing basis unless you request deletion. Data retained for training use is subject to the de-identification requirement above.

You may request deletion of your account and associated personal information by emailing [email protected] with the subject "FieldSense data deletion." Identify the account and the information you want deleted; do not send your password or session token. We may need to verify your identity before fulfilling the request.

We will remove the personal information covered by your request unless retention is required by law. If your request includes audio processed by Plaud, tell us so we can address the request with the relevant service provider. Deleting a local recording or uninstalling the app does not, by itself, delete copies already uploaded to Plaud or meeting records stored in our backend.

5. Your choices and recording responsibilities

You can unpair your Plaud device in the app or revoke Bluetooth permission in iOS Settings. Doing so limits device communication but does not delete previously uploaded information. You can delete individual local recordings in the app once they have been uploaded.

Contact us to request access to, correction of, or deletion of your personal information, or to ask about training uses of your data. Before recording or uploading a conversation, obtain any notices, permissions, or consent required from the people being recorded.

6. Security

FieldSense uses HTTPS/TLS for transmission to connected services and the iOS Keychain for local session-token storage. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children's privacy

FieldSense is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can address it.

8. Changes to this policy

We may update this policy as the service or our practices change. The updated policy will be posted at this URL with a revised "Last updated" date. Where required, we will provide additional notice or obtain consent before applying a change.

9. Contact us

Aptly Able, LLC
250 Northwest Blvd, Suite 203
Coeur d'Alene, Idaho 83814
[email protected]